Privacy Policy

At Play Management, we are committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard your data.

1. Information We Collect

We may collect personal information from guests and visitors in the following ways:

Reservation and Booking: When you make a reservation, we collect information necessary to process your booking, such as your name, contact details, payment information, and preferences.
Check-In and Stay: During check-in and your stay, we may collect additional information, including identification details, special requests, and preferences regarding your accommodations.
Website and Online Services: When you visit our website or use our online services, we may collect information such as your IP address, browser type, operating system, and browsing behavior using cookies and similar technologies.
Communication: If you contact us via email, phone, or through our website, we may collect information related to your inquiry or request, including your name, contact details, and the content of your communication.
Feedback and Surveys: We may collect information you provide in feedback forms, surveys, or reviews, including your opinions and preferences.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

To Process Reservations and Bookings: We use your information to confirm and manage your reservations, process payments, and provide you with the services you have requested.
To Enhance Guest Experience: Your preferences and feedback help us to improve our services, tailor our offerings, and provide a personalized experience during your stay.
To Communicate with You: We use your contact information to communicate with you about your reservations, respond to inquiries, and provide important updates or information related to your stay.
To Improve Our Website and Services: Information collected from website usage helps us understand visitor behavior, improve user experience, and optimize our website’s performance.
To Comply with Legal Obligations: We may process your information to comply with applicable laws, regulations, and legal processes, including responding to requests from law enforcement authorities.

3. Information Sharing and Disclosure

We are committed to maintaining your privacy and will not share or disclose your personal information to third parties except in the following circumstances:

Service Providers: We may share information with trusted service providers who assist us in operating our hotel, processing payments, or providing services on our behalf. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
Legal Compliance: We may disclose your information if required by law or if we believe that such disclosure is necessary to comply with legal obligations, protect our rights, or ensure the safety and security of our guests and property.
Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the new owner or entity, subject to the same privacy commitments.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, misuse, or alteration. While we strive to protect your information, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or internal policy requirements. When information is no longer needed, we will securely dispose of it.

6. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data, and the right to object to or restrict certain processing activities. To exercise these rights or to inquire about your personal information, please contact us using the contact information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other considerations. We will notify you of significant changes by posting the updated policy on our website and indicating the effective date of the revision.